Billing Terms & Conditions

This Billing Terms & Conditions document outlines the payment and billing practices for The Official Water Flosser.

1. Accepted Payment Methods

At The Official Water Flosser, we offer secure payment options to provide a smooth and convenient shopping experience. Available payment methods may include:

  • Credit & Debit Cards: Visa, Mastercard, American Express, and other supported cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods made available at checkout

All payments are processed in United States Dollars (USD) unless otherwise stated at checkout.

2. Payment Processing

  • Payment must be completed at the time of purchase.

  • Orders will not be processed or shipped until payment has been successfully authorized.

  • If a payment is declined, fails, or cannot be authorized, the order may not be confirmed or processed.

  • Your payment provider may apply additional terms or fees according to its own policies.

3. Pricing & Currency

  • All prices listed on The Official Water Flosser website are shown in United States Dollars (USD) unless otherwise stated.

  • Prices are subject to change at any time without notice.

  • Any applicable taxes, shipping fees, or other charges will be calculated and displayed at checkout.

  • Promotional prices and discounts may be subject to additional terms and may not be combined unless otherwise stated.

4. Secure Payment Processing

The Official Water Flosser uses Shopify and trusted payment processors to securely process payments and protect customer information.

Payment information is handled through secure payment processing systems. We do not directly store your complete credit card number or full payment credentials.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Refund & Return Policy.

  • If you experience a billing or payment issue, please contact us before initiating a chargeback so we have an opportunity to assist you.

  • Unauthorized or fraudulent transactions may be investigated and disputed when appropriate.

  • Refund processing times may vary depending on your payment provider or financial institution.

6. Fraud Prevention

The Official Water Flosser reserves the right to cancel, refuse, or place an order on hold if a transaction appears suspicious or is suspected of fraud, unauthorized activity, or other payment-related issues.

Additional information or verification may be requested when necessary to help protect our customers and our business.

7. Changes to This Policy

We reserve the right to update these Billing Terms & Conditions at any time. Any changes will be reflected on this page with a revised Last Updated date.

We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

8. Contact Information

Store Name: The Official Water Flosser
Email: support@thewaterflosser.com

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time

Response Time:
We aim to reply to customer inquiries within 1–2 business days.